Grey nomads – like millions of other Telstra customers – have been massively inconvenienced by widespread outages across the network today.
The telco says it has now identified the issue and all services have been restored around the country.
Telstra’s chief operations officer Kate McKenzie said the disruptions were the result of human error.
“This is an embarrassing human error,” she said. “It’s not okay. We do not like causing that level of inconvenience to our customers … we apologise right across our customer base.”
Telstra has said affected customers will be offered ‘free data’ Many grey nomads opt for Telstra for their mobile service due to its network’s greater geographical coverage.
