About Us
Nature Foundation’s vision is to inspire people to connect with and conserve the natural habitats of South Australia for future generations, and our mission is to engage people, resources, and good science to conserve the precious habitat of SA. Our valued volunteers play a big part in helping us achieve these goals.
About the role
Our Tourism volunteers focus on building a positive experience for our guests and visitors. They are advocates and ambassadors for the Nature Foundation and love the opportunity to be in nature and share positive stories. Reserve Hosts stay onsite on reserves for 1 – 2 weeks to support visitors and guests and act as a friendly, informative, and helpful face of Nature Foundation SA on our Reserves.
Our Reserve Hosts help to enhance, support and value-add to the experience of our visitors and guests when they visit our incredible conservation reserves. They are our Visitor Experience and Engagement champions. Reserve Hosts also prepare and maintain the Reserve precinct and visitor facilities, ensuring the facilities are clean, in working order and ready for the visitor’s stay.
Prerequisites
- a current National Police Check or we can process for free for volunteers to apply through our volunteer program.
- Working with Children and Vulnerable Check or interstate equivalent.
- Nature Foundation Induction for Volunteers
- Ideal for Grey Nomad or independent Travellers with own caravans, however accommodation in the well equipped homestead also available.
Duties include:
- Complete pre-departure briefing online
- Attend Reserve briefing with CLM (or delegate) on arrival at reserve.
Visitor engagement and support
- Prepare accommodation facilities for guest arrival based on booking manifest information.
- Sweeping out, wiping down surfaces.
- Checking / cleaning shared facilities such as kitchen and toilets/bathrooms
- Pre-visit phone call to primary booking contact: “can I help you with any information about the reserve before you leave?” Visitors often want to know about road conditions, access to fuel etc
- Meet & Greet guests on arrival and direct to booked accommodation.
- Provide information to guests and visitors about accommodation / facilities and camp etiquette, reserve expectations.
- Take payment for resources such as drive guides either via cash or electronically via Bookeasy.
- Collect camping payments either via cash (envelope) or electronically via Bookeasy.
- Provide information about Nature Foundation and ways visitors can support our Foundation.
- Provide Reserve visitor safety briefing and engagement information to visitors.
- Check in with guests, pass on visitor feedback to CLM & Vol & Visitor Engagement Coordinator
- Monitor and maintain clean accommodation for visitors including Overseer’s and Old Mt Nor’West Homestead. Sweep/mop floors, wipe down surfaces, check and carry out any rubbish left behind – and reset for next visitor.
- Report any repairs or faults to CLM
- Assist with catering for community groups, if booking details require.
Precinct Activities
- Monitor volunteer facilities (Witchelina homestead), maintain, and clean and escalate repairs or issues to CLM.
- Homestead Garden – mowing, watering, pruning, weeding
- Prepare facilities for change over for new guests.
- Direct reporting to CLM for WHS incidents/near miss, emergencies
- Carry out routine tasks as requested by Conservation Land Managers.
- Maintain high standard of cleanliness of volunteer accommodation
- Ensure visitor information is stocked with current resources and tidy (eg in homestead, SQ; visitor boxes at campgrounds and walk start points).
- Other duties as directed by CLM if comfortable to do so.
- Report to CLM & Volunteer & Visitor Engagement Coordinator using Volunteer Report Template
- Status of tasks / projects
- Record totals hours and contributors of service for Tourism, Conservation, Infrastructure.
- Visitor Supplies / Stock shortages
- WHS hazards, items needing repairs, faults.
- Visitor Feedback or suggestions.
- Feedback which will help build a better experience for volunteers.
- Clean & tidy Witchelina Homestead before departure. Take home any left over food
- Report your service hours to the volunteer program via MyImpact.
- Provide feedback via the Volunteer Feedback form if required.
Time to explore the region and the unique features of the nature reserve between duties.
Interested? Express interest to find out more about Nature Foundation Volunteering.
