It’s been a long and stressful few days for the thousands of grey nomads who have Swift 500 series cookers installed in their caravans and motorhomes.
A safety alert was issued telling owners to urgently stop using the appliances following a serious accident in which a caravan owner suffered severe burn injuries from using their cooker while camping.
When the front left burner ignited, the user observed the flame was only on ‘simmer’ despite the control knob being on full.
The user moved the cooking pan to the rear right side burner and used the front left burner as a simmer. Soon after there was an explosion, engulfing the user in flames and causing severe burn injuries.
All owners were then advised to avoid using their Swift 500 series appliance until the extent of the issue was known.
Now, the ACCC has just revealed a recall notice has been issued for Model Numbers: 502BHSP, 502BHFW, 502DHSP, 502RHSP, 502SHFW, 502SHW, 502WBHSP, 503BHSPM, 503BHSP, 503BHSPMLG, 503BHSW, 503DHSP, 503RHSP, 503SHSPM, 503SHSW and 503BHSPN.
This affects models supplied to customers from January 1, 2019, until June 1, 2020.
It says that part of the appliance’s gas supply pipe may break or develop a hole and warns this may cause a gas leak. If the gas leaks in the presence of an ignition source this may lead to an explosion and / or fire, which may result in illness, injury or death. The ACCC further warns that if gas leaks and builds up in an enclosed area, such as a motorhome or caravan, asphyxiation may occur.
To identify affected appliances, owners should open the glass lid and check the model number on the data plate that is on the inside front left side of the lid.
While safety is, of course, of paramount importance, the issue has already had a major impact on the journeys of many travellers who have abruptly found themselves unable to use their cookers, and are potentially facing a long wait until they are able to do so again.
Travellers like Keith Cox say they are just having to adapt.
“We are going away next week for two months and have made changes and isolated the stove,” he said. “We’ll be using other cooking devices outside, until we know what to do.”
After chasing up as much information as he could, another grey nomad Tim Halls was pretty philosophical.
“It appears there is not a lot we can do but wait,” he said.
Consumers with affected appliances can contact Swift Appliance Group by calling 0412 821 912, emailing swiftrecall@outlook.com or by visiting www. swiftappliancegroup.com. au to register their details to be advised of remedial actions when they are available.
We have one of the effected models and our date is July 2018 does this mean that we can use our stove so many different messages running around.
Same boat, Waiting for comments
We have one of the affected models and ours is 2010, where do we stand in this?
Hi we have one to in a crusader 2018 ..I can’t find the model no ..
Lift the glass lid. The model, Sn, mannufacture date are the inside left side of aluminium handle and is somewhat obscured requiring one to bend down and look up or use your mobile’s rear camera to view the lable
Thanks Vic great info found model number
Hi Gary,
We know there has been some confusion around this recall and we apologise for that.
All cookers with the model numbers 502BHSP, 502BHFW, 502RHSP, 502SHFW, 502WBHSP, 503BHSPM, 503BHSP, 503BHSPMLG, 503DHSP, 503,RHSP, 503SHSPM, 503SHSW & 503BHSPN are affected.
Those manufactured between 1st January 2019 and 21 May 2020 (inclusive) have been recalled. This means your model is not subject to recall and you can continue to use your cooker as per the instructions for use provided with the appliance.
Thanks, Sally Swift
we don’t come in to the date category but come in the come in the model no’s have contacted swift to see what they recommend but haven’t heard from them yet
Same for us. Getting sick of waiting
Hi Christine,
We are working to provide updates as quickly as we possibly can.
For the most up-to-date information visit our website (https://swiftappliancegroup.com.au/), and register your details on the Swift Appliances Group Gas Cooker Recall Register.
All cookers with the model numbers 502BHSP, 502BHFW, 502RHSP, 502SHFW, 502WBHSP, 503BHSPM, 503BHSP, 503BHSPMLG, 503DHSP, 503,RHSP, 503SHSPM, 503SHSW & 503BHSPN are affected. Those manufactured between 1st January 2019 and 21 May 2020 (inclusive) have been recalled.
Swift 500 Series Gas Cookers manufactured before 1 January 2019 or after 31 May 2020 are not subject to recall and consumers can continue to use these cookers as per the instructions for use provided with the appliance.
Thanks,
Sally Swift
I checked our stove , same model number and it was fitted in June 2017, I’m assuming that it is safe to use.
Found this letter from swift
Do not use gas stove what so ever. Mine was installed 2013 and problem occurred 2021. I contacted swift and they replaced both oven and griller fittings at no cost to me
I wouldn’t assume anything. There are no 2nd chances if it explodes in your van or worse your face
Hi Robyn,
We apologise for the confusion surrounding this recall.
All cookers with the model numbers 502BHSP, 502BHFW, 502RHSP, 502SHFW, 502WBHSP, 503BHSPM, 503BHSP, 503BHSPMLG, 503DHSP, 503,RHSP, 503SHSPM, 503SHSW & 503BHSPN are affected. Those manufactured between 1st January 2019 and 21 May 2020 (inclusive) have been recalled.
This means your model is not subject to recall and you can continue to use your cooker as per the instructions for use provided with the appliance.
Thanks, Sally Swift
Yet, from the Swift website and inquiries made with Swift, the 8 June 2022 do not use for all 500 series remains in place until further notice. Unfortunately the ACCC recall notice which was just an invitation to register before the updated recall will be issued is being accepted as a clearance for units prior to and after the above dates.
Hi Geoff,
We apologise for any confusion or inconvenience this recall has caused.
As for being able to use your Swift 500 Series Gas Cooker, the front left burner control knob must be in the off position, and the knob must be removed and stored out of children and other users. However, once this is complete the other burners and components are safe for use according to the instruction manual provided with the appliance.
Additionally, register your details on the Swift Appliances Group Gas Cooker Recall Register and book an appointment with an approved Swift Service Agent listed on our website (https://swiftappliancegroup.com.au/gas-cooker-recall-register/).
We have a list of approved Swift Service Agents available on our website (https://swiftappliancegroup.com.au/gas-cooker-recall-register/), who can inspect, repair (where necessary) and deem your stove to be safe to be used for its intended purpose.
If you are not able to access an approved Swift Service Agent, please ask a registered gasfitter to contact Swift by phoning 0412 821 912 or emailing swiftrecall@outlook.com for authorisation and instructions to conduct the remedial process.
Thanks,
Sally Swift
Other than not using our stove and sourcing a different cooking method. The biggest impact is the misinformation contributed by ill informed panicky people on social media. And no real advice via main stream media such as press, tv and radio. Most people who are affected seem philosophical enough to simply “suck it up” but there are those who simply want to whinge loud and long.
Hi Arch Groeneveld,
We apologise for all the trouble these products have caused. We are working to provide as much information as we can as soon as possible.
For the most up-to-date information, please visit our website (https://swiftappliancegroup.com.au/), and register your details on the Swift Appliances Group Gas Cooker Recall Register.
If you have additional questions please contact Swift Appliance Group via phone at 0412821912 (Monday to Thursday 8am to 4.30pm and Friday 8am to 1.30pm) or via email at swiftrecall@outlook.com.
Thanks,
Sally Swift
An interesting article but such a disgraceful shame that we have just been told about the problem with the 500 series stove from a fellow traveller who coincidentally owns the same make caravan as us and we haven’t heard boo about it. Will be contacting the company today
Hi Alan Alcock,
We are taking every step possible to ensure the safety of all Swift Appliance Group customers. While this may take some time, we appreciate your patience and cooperation at this time.
In the meantime, for the most up-to-date information, please visit our website (https://swiftappliancegroup.com.au/), and register your details on the Swift Appliances Group Gas Cooker Recall Register.
If you have additional questions please contact Swift Appliance Group via phone at 0412821912 (Monday to Thursday 8am to 4.30pm and Friday 8am to 1.30pm) or via email at swiftrecall@outlook.com.
Thanks,
Sally Swift
If ours us listed but wasn’t the same dates why would that make a difference , is it a fault of installing or product
Hi Dmaher,
We know there has been some confusion around this recall and we apologise for that.
All cookers with the model numbers 502BHSP, 502BHFW, 502RHSP, 502SHFW, 502WBHSP, 503BHSPM, 503BHSP, 503BHSPMLG, 503DHSP, 503,RHSP, 503SHSPM, 503SHSW & 503BHSPN are affected. Those manufactured between 1st January 2019 and 21 May 2020 (inclusive) have been recalled.
Swift 500 Series Gas Cookers manufactured before 1 January 2019 or after 31 May 2020 are not subject to recall and consumers can continue to use these cookers as per the instructions for use provided with the appliance.
Thanks, Sally Swift
Is it going to take another explosion or fire or death to get whom ever is responsable to advise of a remedy
Sad but this isn’t doing the caravanning industry any good.
Hi Warren Barr,
A remedial process is now available for the Swift 500 Series Gas Cookers manufactured between 1 January 2019 – 31 May 2020 (inclusive).
– If you think your cooker may be affected, check the manufacturing date by referring to the data plate located on the cooker lid.
– If it is included in the product safety recall, STOP using your appliance and ensure that the front left burner control knob is in the off position, the knob has been removed and is stored out of children and other users.
– If you are intending to travel off-road, install a gas leak detection device inside the cupboard located under the Gas Cooker unit.
– Register your details on the Swift Appliances Group Gas Cooker Recall Register. (https://swiftappliancegroup.com.au/gas-cooker-recall-register/)
– Contact an authorised person, licensed plumber, or gas fitter from the list of Swift Service Agents on the Swift Appliance Group Website (https://swiftappliancegroup.com.au/gas-cooker-recall-register/), to book an appointment
We have a list of approved Swift Service Agents available on our website (https://swiftappliancegroup.com.au/gas-cooker-recall-register/), who can inspect, repair (where necessary) and deem your stove to be safe to be used for its intended purpose.
For more information on this process please visit Swift Appliance Group Website and follow the steps set out in the Urgent Recall Message video.
If you have more questions please contact Swift Appliance Group via phone at 0412821912 (Monday to Thursday 8am to 4.30pm and Friday 8am to 1.30pm) or via email at swiftrecall@outlook.com.
Thanks, Sally Swift
I have one of those affected as per the recall notice. (May 2019) I phoned the mobile number but it went straight through to a mail box that was full. I have now sent an email to swiftrecall with all our details. Now we will wait and see what happens next.
I did the same seeking clarification on my cooker, installed late 2018. I have sent an email to swift asking if my cooker is safe to use because its outside the date range they have provided and I can’t find the serial number. I’m not holding my breath for an answer.
Hi Tony,
We apologise for any inconvenience this recall has caused. The safety of all Swift Appliance Group customers is our utmost concern.
For the most up-to-date information, please visit our website (https://swiftappliancegroup.com.au/), and register your details on the Swift Appliances Group Gas Cooker Recall Register.
Also, book an appointment with an approved Swift Service Agent listed on our website (https://swiftappliancegroup.com.au/gas-cooker-recall-register/), who can inspect, repair (where necessary) and deem your stove to be safe to be used for its intended purpose.
If you have additional questions please contact Swift Appliance Group via phone at 0412821912 (Monday to Thursday 8am to 4.30pm and Friday 8am to 1.30pm) or via email at swiftrecall@outlook.com.
Thanks,
Sally Swift
Same same, advice is misleading. We have model but outside of dates. Are model AND dates to be read together? Does this mean we are ok if outside dates yet model is stated as affected? Is it a manufacture date?
Needs to be clarified, nothing clearer from Swift, no response to emails or calls.
Hi Vince Hunt,
We know there has been some confusion around this recall and we apologise for that.
All cookers with the model numbers 502BHSP, 502BHFW, 502RHSP, 502SHFW, 502WBHSP, 503BHSPM, 503BHSP, 503BHSPMLG, 503DHSP, 503,RHSP, 503SHSPM, 503SHSW & 503BHSPN are affected. Those manufactured between 1st January 2019 and 21 May 2020 (inclusive) have been recalled.
Swift 500 Series Gas Cookers manufactured before 1 January 2019 or after 31 May 2020 are not subject to recall and consumers can continue to use these cookers as per the instructions for use provided with the appliance.
Thanks,
Sally Swift
Have contacted swift, tried by phone and email…seems like nobody wants to talk.
Hi Fred Braun,
We are taking every step possible to ensure the safety of all Swift Appliance Group customers. While this may take some time, we appreciate your patience and cooperation at this time.
In the meantime, for the most up-to-date information, please visit our website (https://swiftappliancegroup.com.au/), and register your details on the Swift Appliances Group Gas Cooker Recall Register.
If you have additional questions please contact Swift Appliance Group via phone at 0412821912 (Monday to Thursday 8am to 4.30pm and Friday 8am to 1.30pm) or via email at swiftrecall@outlook.com.
Thanks,
Sally Swift
We have a swift 500 cooktop oven built in 2015 with these seriel & model no’s is this one in the exempt?? foto included
Hi Murray Fleay,
All cookers with the model numbers 502BHSP, 502BHFW, 502RHSP, 502SHFW, 502WBHSP, 503BHSPM, 503BHSP, 503BHSPMLG, 503DHSP, 503,RHSP, 503SHSPM, 503SHSW & 503BHSPN are affected. Those manufactured between 1st January 2019 and 21 May 2020 (inclusive) have been recalled.
This means your model is not subject to recall and you can continue to use your cooker as per the instructions for use provided with the appliance.
Thanks, Sally Swift
Were can i
Locate the model number please ?
Jamie, it’s up under the hand rim on the left hand side of the glass lid.
Lift up the lid. It is under the front left hand side of the lid, under the lip.
I have one of the listed models but it was purchased in October 2021, so outside of the 2019-2020 date range. Like others who have posted comments here, I rang the number on the Swift website to find it was just a full mailbox, and have now e-mailed them today with full model no/serial no/date details, asking for advice on what to do next.
Hi Terry,
We know there has been some confusion around this recall and we apologise for that.
All cookers with the model numbers 502BHSP, 502BHFW, 502RHSP, 502SHFW, 502WBHSP, 503BHSPM, 503BHSP, 503BHSPMLG, 503DHSP, 503,RHSP, 503SHSPM, 503SHSW & 503BHSPN are affected. Those manufactured between 1st January 2019 and 21 May 2020 (inclusive) have been recalled.
Swift 500 Series Gas Cookers manufactured before 1 January 2019 or after 31 May 2020 are not subject to recall and consumers can continue to use these cookers as per the instructions for use provided with the appliance.
In the meantime, for the most up-to-date information, please visit our website (https://swiftappliancegroup.com.au/), and register your details on the Swift Appliances Group Gas Cooker Recall Register.
If you have additional questions please contact Swift Appliance Group via phone at 0412821912 (Monday to Thursday 8am to 4.30pm and Friday 8am to 1.30pm) or via email at swiftrecall@outlook.com.
Thanks, Sally Swift
I have had no problems, I have the model number mentioned but mine is a 2022 model
Hi Henry Fairley,
All cookers with the model numbers 502BHSP, 502BHFW, 502RHSP, 502SHFW, 502WBHSP, 503BHSPM, 503BHSP, 503BHSPMLG, 503DHSP, 503,RHSP, 503SHSPM, 503SHSW & 503BHSPN are affected. Those manufactured between 1st January 2019 and 21 May 2020 (inclusive) have been recalled.
This means your model is not subject to recall and you can continue to use your cooker as per the instructions for use provided with the appliance.
Thanks, Sally Swift
Last week I emailed Swift a photo of the label on the affected stove, and have since requested confirmation of receipt of the email. No response as yet, but no doubt the’re swamped.
I have spoken to Swift & I was advised not to use my stove.
When the list of models was released I emailed Swift on 24 June like you I attached a photo of my label & asked for confirmation of receipt.
I have heard nothing.
Hi Gary,
We are taking every step possible to ensure the safety of all Swift Appliance Group customers. While this may take some time, we appreciate your patience and cooperation at this time.
In the meantime, for the most up-to-date information, please visit our website (https://swiftappliancegroup.com.au/), and register your details on the Swift Appliances Group Gas Cooker Recall Register.
We have a list of approved Swift Service Agents available on our website (https://swiftappliancegroup.com.au/gas-cooker-recall-register/), who can inspect, repair (where necessary) and deem your stove to be safe to be used for its intended purpose.
If you have additional questions please contact Swift Appliance Group via phone at 0412821912 (Monday to Thursday 8am to 4.30pm and Friday 8am to 1.30pm) or via email at swiftrecall@outlook.com.
Thanks, Sally Swift
Can someone explain how it only affects 2019-2020 models when the explosion in the Bushtracker was a 2014 caravan? one would expect that the stove was in from new? Am i missing something?
It still affects ALL MODELS of the 500 series. The listed recent models are subject to a recall. Cooktops outside of the specified models and date range are not subject to the recall but still must not be used until further notice.
January 1, 2019 to June 1, 2020. Can anybody please give a definitive on what the date period means. Thank you
Hi Vicki Evans,
We know there has been some confusion around this recall and we apologise for that.
All cookers with the model numbers 502BHSP, 502BHFW, 502RHSP, 502SHFW, 502WBHSP, 503BHSPM, 503BHSP, 503BHSPMLG, 503DHSP, 503,RHSP, 503SHSPM, 503SHSW & 503BHSPN are affected. Those manufactured between 1st January 2019 and 21 May 2020 (inclusive) have been recalled.
Swift 500 Series Gas Cookers manufactured before 1 January 2019 or after 31 May 2020 are not subject to recall and consumers can continue to use these cookers as per the instructions for use provided with the appliance.
Thanks, Sally Swift
Yes I agree that the variations in the information received ie don’t use any Swift 500 cooktops are only those constructed between certain dates does not help with our plight.
Have emailed Swift on two occasions but no response or even acknowledgments that the correspondence had been receive
One indicated it was the pipe another indicated it was the inadequate mounting of the cooktop
A bit up in the air at the moment
Hi Mark Dilger,
We are taking every step possible to ensure the safety of all Swift Appliance Group customers. While this may take some time, we appreciate your patience and cooperation at this time.
In the meantime, for the most up-to-date information, please visit our website (https://swiftappliancegroup.com.au/), and register your details on the Swift Appliances Group Gas Cooker Recall Register.
We have a list of approved Swift Service Agents available on our website (https://swiftappliancegroup.com.au/gas-cooker-recall-register/), who can inspect, repair (where necessary) and deem your stove to be safe to be used for its intended purpose.
If you have additional questions please contact Swift Appliance Group via phone at 0412821912 (Monday to Thursday 8am to 4.30pm and Friday 8am to 1.30pm) or via email at swiftrecall@outlook.com.
Thanks, Sally Swift
Latest update on the Swift 500 cooktop recall.
Recall Register now up for Swift https://www.swiftappliancegroup.com.au/recall_register?fbclid=IwAR2zPlXulagjcp0uXPVl3g3jccWt1ybJDtFDQSHVu5gBLL3774dRbDJV7_Y
I cant find any info on either update ??
Of course this has affected us. We are between homes, living full time in our 2year old caravan, having just retired.
If I knew exactly how to fix it, I’d just get it done! It’s a real pain to have no gas cooker !
Hi Wendy Oliver,
We are taking every step possible to ensure the safety of all Swift Appliance Group customers. While this may take some time, we appreciate your patience and cooperation at this time.
In the meantime, for the most up-to-date information, please visit our website (https://swiftappliancegroup.com.au/), and register your details on the Swift Appliances Group Gas Cooker Recall Register.
We have a list of approved Swift Service Agents available on our website (https://swiftappliancegroup.com.au/gas-cooker-recall-register/), who can inspect, repair (where necessary) and deem your stove to be safe to be used for its intended purpose.
If you have additional questions please contact Swift Appliance Group via phone at 0412821912 (Monday to Thursday 8am to 4.30pm and Friday 8am to 1.30pm) or via email at swiftrecall@outlook.com.
Thanks, Sally Swift
We have one of the effected models in our van. I have just registered this with Swift
What disturbs me is that we were not notified by either the caravan manufacturer or Swift of I this dangerous problem.
This is failure of their duty of care to the owners of these stoves
We only found out through the caravan users group on Facebook
Us too. Found out via A Current Affair. Thought the same. We should have been advised by caravan company at least. Very disappointing.
Think there should definitely be some legal questions asked re duty of care. After all, it doesn’t take long to contact people via email now.
Hi Tricia Atkinson,
We apologise for all the trouble these products have caused. We are working to provide as much information as we can as soon as possible.
For the most up-to-date information, please visit our website (https://swiftappliancegroup.com.au/), and register your details on the Swift Appliances Group Gas Cooker Recall Register.
If you have additional questions please contact Swift Appliance Group via phone at 0412821912 (Monday to Thursday 8am to 4.30pm and Friday 8am to 1.30pm) or via email at swiftrecall@outlook.com.
Thanks, Sally Swift
Yes we are affected Michael and Donna
Ours is dated 21 Feb 2014 can we use ours!?
Hi Michael,
All cookers with the model numbers 502BHSP, 502BHFW, 502RHSP, 502SHFW, 502WBHSP, 503BHSPM, 503BHSP, 503BHSPMLG, 503DHSP, 503,RHSP, 503SHSPM, 503SHSW & 503BHSPN are affected. Those manufactured between 1st January 2019 and 21 May 2020 (inclusive) have been recalled.
This means your model is not subject to recall and you can continue to use your cooker as per the instructions for use provided with the appliance.
Thanks, Sally Swift
Yes it has. I have a new leader caravan and cannot use the swift cooking appliance
My van is a 2010 model and has the same model numbers as the recall numbers
Hi Mick,
We know there has been some confusion around this recall and we apologise for that.
All cookers with the model numbers 502BHSP, 502BHFW, 502RHSP, 502SHFW, 502WBHSP, 503BHSPM, 503BHSP, 503BHSPMLG, 503DHSP, 503,RHSP, 503SHSPM, 503SHSW & 503BHSPN are affected. Those manufactured between 1st January 2019 and 21 May 2020 (inclusive) have been recalled.
Swift 500 Series Gas Cookers manufactured before 1 January 2019 or after 31 May 2020 are not subject to recall and consumers can continue to use these cookers as per the instructions for use provided with the appliance.
Thanks, Sally Swift
Kimbo
Just my thoughts and interpretation of what’s transpired to date
What a confusing and totally unacceptable situation this is by Swift. They have not provided adequate information about this significant issue and their communication with their customers (Caravan owners) is non existent. Their handling of the recall has been exceptionally poor and owners of Swift stoves are left hanging without knowing what is going on. It is not good enough and they should be posting daily updates on their website to keep everyone informed.
Hi Jim Grills,
We apologise for all the trouble these products have caused. We are working to provide as much information as we can as soon as possible.
For the most up-to-date information, please visit our website (https://swiftappliancegroup.com.au/), and register your details on the Swift Appliances Group Gas Cooker Recall Register.
If you have additional questions please contact Swift Appliance Group via phone at 0412821912 (Monday to Thursday 8am to 4.30pm and Friday 8am to 1.30pm) or via email at swiftrecall@outlook.com.
Thanks, Sally Swift
We took delivery of our new van beginning of June and 2 days after picking it up we got an email to say don’t use the swift oven! Why are manufacturers still putting the ovens in (and being allowed to)….and selling them, if they are aware of the problem? As everyone has…a lot of money was spent to buy our new caravan, but we can’t even fully use it!!
We also registered with Swift as it is a recall model, and as there was so much confusion around it. They emailed back to say under no circumstances use it with gas, Electric hob to be used only until further notice, even though it was outside build dates published.
Hi Mandy,
We apologise for all the trouble these products have caused. We are working to provide as much information as we can as soon as possible.
For the most up-to-date information, please visit our website (https://swiftappliancegroup.com.au/).
Once the front left burner control knob is in the off position, and the knob has been removed and stored out of children and other users, your Swift 500 Series Gas Cooker, the other burners and components are safe for ordinary use.
However you must, register your details on the Swift Appliances Group Gas Cooker Recall Register and book an appointment with an approved Swift Service Agent listed on our website (https://swiftappliancegroup.com.au/gas-cooker-recall-register/) to have your cooker checked.
If you have additional questions please contact Swift Appliance Group via phone at 0412821912 (Monday to Thursday 8am to 4.30pm and Friday 8am to 1.30pm) or via email at swiftrecall@outlook.com.
Thanks, Sally Swift
The worst trouble is you get no clarification from the authorities as to what is happening. Swift also do not reply to emails either.
Hi Glen,
We apologise for all the trouble these products have caused. We are working to provide as much information as we can as soon as possible.
For the most up-to-date information, please visit our website (https://swiftappliancegroup.com.au/), and register your details on the Swift Appliances Group Gas Cooker Recall Register.
If you have additional questions please contact Swift Appliance Group via phone at 0412821912 (Monday to Thursday 8am to 4.30pm and Friday 8am to 1.30pm) or via email at swiftrecall@outlook.com.
Thanks, Sally Swift
We have a 2015 Retreat van with a swift 500 series stove with these same model numbers does the latest update mean our stove is fine to use or not.
Hi Kay Moore,
We apologise for any confusion or inconvenience this recall has caused.
This recall is in relation to the Swift 500 Series Gas Cookers, not vans in general.
All cookers with the model numbers 502BHSP, 502BHFW, 502RHSP, 502SHFW, 502WBHSP, 503BHSPM, 503BHSP, 503BHSPMLG, 503DHSP, 503,RHSP, 503SHSPM, 503SHSW & 503BHSPN are affected. Those manufactured between 1st January 2019 and 21 May 2020 (inclusive) have been recalled.
Swift 500 Series Gas Cookers manufactured before 1 January 2019 or after 31 May 2020 are not subject to recall and consumers can continue to use these cookers as per the instructions for use provided with the appliance.
Thanks, Sally Swift
I had and email from Swift today regarding the stove. It was in response to an email I sent on the 8th June and today requested a reply to that first email.
It states they are having a meeting today, I presume with the relevant authorities, which states to keep an eye on the website for the outcome of that meeting. Hopefully some clarification of this issue.
What an absolute horrible dream as Swift are not contacting or talking to anyone or letting us know what to do , They wont answer there phones or emails so what are we to do.
Hi Denis James,
We apologise for any inconvenience this recall has caused. The safety of all Swift Appliance Group customers is our utmost concern.
For the most up-to-date information, please visit our website (https://swiftappliancegroup.com.au/), and register your details on the Swift Appliances Group Gas Cooker Recall Register.
If you have additional questions please contact Swift Appliance Group via phone at 0412821912 (Monday to Thursday 8am to 4.30pm and Friday 8am to 1.30pm) or via email at swiftrecall@outlook.com.
Thanks, Sally Swift
Have model 502BHSP 2014 on the road at the moment in NSW from QLD would love some answers
Hi Glen Purdon,
All cookers with the model numbers 502BHSP, 502BHFW, 502RHSP, 502SHFW, 502WBHSP, 503BHSPM, 503BHSP, 503BHSPMLG, 503DHSP, 503,RHSP, 503SHSPM, 503SHSW & 503BHSPN are affected. Those manufactured between 1st January 2019 and 21 May 2020 (inclusive) have been recalled.
This means your model is not subject to recall and you can continue to use your cooker as per the instructions for use provided with the appliance.
Thanks, Sally Swift
We only stumbled on this issue by mistake otherwise we wouldn’t have known & I imagine we aren’t the only ones. We are pretty angry because we were about to use ours tonight.
Hi Dale Boult,
We apologise for all the trouble these products have caused. We are working to provide as much information as we can as soon as possible.
For the most up-to-date information, please visit our website (https://swiftappliancegroup.com.au/), and register your details on the Swift Appliances Group Gas Cooker Recall Register.
If you have additional questions please contact Swift Appliance Group via phone at 0412821912 (Monday to Thursday 8am to 4.30pm and Friday 8am to 1.30pm) or via email at swiftrecall@outlook.com.
Thanks, Sally Swift
We are retired pensioners trying to enjoy our van we have a crusader marksman 2015 this has a swift 500 series fitted could you advise us what to do your help is really needed
Hi Winifred Allfrey,
We know there has been some confusion around this recall and we apologise for that.
All cookers with the model numbers 502BHSP, 502BHFW, 502RHSP, 502SHFW, 502WBHSP, 503BHSPM, 503BHSP, 503BHSPMLG, 503DHSP, 503,RHSP, 503SHSPM, 503SHSW & 503BHSPN are affected. Those manufactured between 1st January 2019 and 21 May 2020 (inclusive) have been recalled.
Swift 500 Series Gas Cookers manufactured before 1 January 2019 or after 31 May 2020 are not subject to recall and consumers can continue to use these cookers as per the instructions for use provided with the appliance.
Thanks, Sally Swift
Mark at Riverside 9/7/2022
Whilst seeking some clarification on the Swift 500 recall which to date has been handled extremely poorly I discovered a recall on a ACCC site dated 2015 for Swift 500 cooktops (PRA number2015/14707) so the information on that recall is as follows:
What are the defects?The caravan gas cooker has not been installed with adequate support in the cavity in accordance with AS/NZS5601 in order to prevent movement.
What are the hazards?Excess movement or vibration may cause the cookers fitting lines to leak, posing a potential risk of explosion or fire.
So this begs the question just how long has this recall been around as the defect appears not to be a recent development.
So where does the defect notice dates come from i.e.
This affects models supplied to customers from January 1, 2019, until June 1, 2020.
I’m event more confused now as to exactly what we need to do as the issue appears have been around for a considerable period and I see the only course of action is to replace all Swift 500 cooktops and Ovens with an alternative brand so we can confidently use our Vans.
we have been on the road for almost 2 months and our cooker is within these date lines and are unable to use we have a single butane cooker and a double gas which we are using we have registered our cooker but have received no updates to date we have another 2 months on the road and hoping a solution will be made soon cheers Sandie ,& Don Skinner
Hi Sandie Skinner,
We apologise for any confusion or inconvenience this recall has caused.
As for being able to use your Swift 500 Series Gas Cooker, the front left burner control knob must be in the off position, and the knob must be removed and stored out of children and other users. However, once this is complete the other burners and components are safe for use according to the instruction manual provided with the appliance.
We have a list of approved Swift Service Agents available on our website (https://swiftappliancegroup.com.au/gas-cooker-recall-register/), who can inspect, repair (where necessary) and deem your stove to be safe to be used for its intended purpose.
Additionally, register your details on the Swift Appliances Group Gas Cooker Recall Register(https://swiftappliancegroup.com.au/gas-cooker-recall-register/).
Thanks, Sally Swift
Swift issued a statement on their website on 6 july 2022. Basically anything before 1June 2020 should not be used
Emailed Swift as soon as I heard over a month ago and still have had no acknowledgement from them.
My van is my home so I hope they at least make an effort to contact people!.
Hi Erica,
We are taking every step possible to ensure the safety of all Swift Appliance Group customers. While this may take some time, we appreciate your patience and cooperation at this time.
In the meantime, for the most up-to-date information, please visit our website (https://swiftappliancegroup.com.au/), and register your details on the Swift Appliances Group Gas Cooker Recall Register.
If you have additional questions please contact Swift Appliance Group via phone at 0412821912 (Monday to Thursday 8am to 4.30pm and Friday 8am to 1.30pm) or via email at swiftrecall@outlook.com.
Thanks, Sally Swift
The explosion occurred in a 2014 model van ,we have a 2014 model van with a swift gas stove..oures had a gas leak approx 3 years ago and was found to be because the gas line was installed with no support causing a stress fracture of the pipe where the pipe is flared and attached to the stove …the gas line flexed so much the flexing cracked the pipe releasing gas into the van…we were lucky .
Please check if yours is installed the same way…
If this was a car fault company calls them to be fixed, over a month now and not going forward. Surely by now we should be able to get our stove checked by a gas plumber and charged to Swift.
Hi D Canala,
We apologise for all the trouble these products have caused. We are working to provide as much information as we can as soon as possible.
For the most up-to-date information, please visit our website (https://swiftappliancegroup.com.au/), and register your details on the Swift Appliances Group Gas Cooker Recall Register.
We have a list of approved Swift Service Agents available on our website (https://swiftappliancegroup.com.au/gas-cooker-recall-register/), who can inspect, repair (where necessary) and deem your stove to be safe to be used for its intended purpose.
If you have additional questions please contact Swift Appliance Group via phone at 0412821912 (Monday to Thursday 8am to 4.30pm and Friday 8am to 1.30pm) or via email at swiftrecall@outlook.com.
Thanks, Sally Swift
Have 502BHSP with date November 2020 . Appears that this date line is OK?
I see that model on the recall list ♀️
Hi Graham Broadbridge,
All cookers with the model numbers 502BHSP, 502BHFW, 502RHSP, 502SHFW, 502WBHSP, 503BHSPM, 503BHSP, 503BHSPMLG, 503DHSP, 503,RHSP, 503SHSPM, 503SHSW & 503BHSPN are affected. Those manufactured between 1st January 2019 and 21 May 2020 (inclusive) have been recalled.
This means your model is not subject to recall and you can continue to use your cooker as per the instructions for use provided with the appliance.
Thanks, Sally Swift
We bought a Classic caravan back in 2018. The Swift Series 500 cooker in the van is dated 4 November 2016, however it has several Model No’s which include the above mentioned. The cooker is not being used and I have turned the gas off. it is a little confusing give the dates January 1, 2019, until June 1, 2020 FOR affected stoves and mine is dated 2016?
Hopefully the manufacturer makes good and either repairs the stoves for all concerned, or replaces the stoves with new ones, covering all associated costs.
Yes, it is about time the manufacturer gave us a definitive answer. I have tried to ring – sent numerous emails with photos and to date zero response. Next thing we will hear is a notice that they have gone into administration to avoid their responsibilities.
Hi all, I bought a new Blue Sky Viento in May 2014, have not been contacted by ANYone, it has the model No that is under the recall system, it would be nice to know if these older vans come into that category. ????????
Swift are asking all owners with units built before 1/6/2020 not to be used, and isolated. This is the latest update Revision 16/05/2022 on their website home page. info supplied below.
Hi Noel Zerbst,
We know there has been some confusion around this recall and we apologise for that.
All cookers with the model numbers 502BHSP, 502BHFW, 502RHSP, 502SHFW, 502WBHSP, 503BHSPM, 503BHSP, 503BHSPMLG, 503DHSP, 503,RHSP, 503SHSPM, 503SHSW & 503BHSPN are affected. Those manufactured between 1st January 2019 and 21 May 2020 (inclusive) have been recalled.
Swift 500 Series Gas Cookers manufactured before 1 January 2019 or after 31 May 2020 are not subject to recall and consumers can continue to use these cookers as per the instructions for use provided with the appliance.
Thanks, Sally Swift
I have one of the swift models installed oue van in 2012, does this affect me?
George, our 2013 van has a swift model. It caused problems in may last year 2021, when flames shot up on side of stove a foot high. I contacted swift and explained that an aluminium pipe leading from the oven had snapped off at the main line where the nut is done up at the top. Without any hint of an going problem, they asked me the serial number and then supplied me with two copper fittings, one to replace the broken one and the other to replace the pipe in the griller. This company covered all costs and postage. I just had to get a licensed plumber to fit. The copper pipes are much stronger than the aluminium ones installed
George, We have a 2013 Ian Grant Tourer, manufactured by ‘Creative’, (who went out of business later that year). It is an off road caravan and we did a lot of “off roading” by taking the van down roads like the Gibb River Road (Very rough) that very first year. In 2017 we were in Esperance WA when my wife went to use the oven for the very first time and found it would not light. Yours truly was called and also found that I could not light the oven so whilst kneeling on the floor with the oven door resting on my chest I lit a burner on the top of the stove (for the purpose of seeing if gas was coming to the stove) with an immediate explosion resulting. The explosion came from under the oven which blew the floor cupboard door open and the flame onto my chest area. Fortunately the fact the flame was kept from going upwards by the open oven door and the fact I was wearing a heavy woollen pullover, I did not suffer any physical injury. My pullover was singed but not severely damaged. The explosion caused superficial damage to cupboards and wall. The next morning I rang Swift and the gentlemen who answered the telephone seemed to immediately know what the problem was and forwarded free of charge to Kalgoorlie a new brass and copper control and pipe assembly with advice to get a gas fitter to fit it. No gas fitter/plumbers in Kalgoorlie would come near a caravan but a pure chance of one doing a job in a tiny little outback caravan park I was able to find out what had happened. The aluminium pipe from the control knows to the oven burner had broken off (vibration) and the gas gathered underneath the oven with some in the cavity between the oven and the fridge . Our insurance Company was notified immediately and on our return to Melbourne some two months later the caravan was taken to a reputable repairer to be fixed. On telling the man behind the counter what had happened he immediately pointed out a recall notice on his office wall for these stoves. It had been in existence for some time but neither the manufacturer nor the supplier of the van contacted us about a problem with these ovens. Some $20+ thousand later the van was repaired and we now have a new oven which now can’t use because it is one of model numbers mentioned above. I tell this detailed story for the benefit of others who may be wondering what can happen. It seems to me there was an abrogation of responsibility back then as there is now by the Manufacturers, Swift and Dealers. IF YOU HAVE THE ABILITY TO CHECK THE PIPE FROM THE CONTROL KNOBS TO THE OVEN BURNER AND IT IS ALUMINIUM, THEN BE CAUTIOUS.
Hi George Noyes,
We know there has been some confusion around this recall and we apologise for that.
All cookers with the model numbers 502BHSP, 502BHFW, 502RHSP, 502SHFW, 502WBHSP, 503BHSPM, 503BHSP, 503BHSPMLG, 503DHSP, 503,RHSP, 503SHSPM, 503SHSW & 503BHSPN are affected. Those manufactured between 1st January 2019 and 21 May 2020 (inclusive) have been recalled.
Swift 500 Series Gas Cookers manufactured before 1 January 2019 or after 31 May 2020 are not subject to recall and consumers can continue to use these cookers as per the instructions for use provided with the appliance.
Thanks, Sally Swift
Not game to use oven after hearing about gas problems
We have one of the numbers listed, but installed Feb 2018. Have emailed Swift, waiting on reply.
Hi Majella,
Apologies for the confusion.
All cookers with the model numbers 502BHSP, 502BHFW, 502RHSP, 502SHFW, 502WBHSP, 503BHSPM, 503BHSP, 503BHSPMLG, 503DHSP, 503,RHSP, 503SHSPM, 503SHSW & 503BHSPN are affected. Those manufactured between 1st January 2019 and 21 May 2020 (inclusive) have been recalled.
Swift 500 Series Gas Cookers manufactured before 1 January 2019 or after 31 May 2020 are not subject to recall and consumers can continue to use these cookers as per the instructions for use provided with the appliance.
Thanks, Sally Swift
I have a swift 500 502bhsp s/no 29998 made in21/6/2017 can I use it thank u
Hi Keiran Robertson,
All cookers with the model numbers 502BHSP, 502BHFW, 502RHSP, 502SHFW, 502WBHSP, 503BHSPM, 503BHSP, 503BHSPMLG, 503DHSP, 503,RHSP, 503SHSPM, 503SHSW & 503BHSPN are affected. Those manufactured between 1st January 2019 and 21 May 2020 (inclusive) have been recalled.
This means your model is not subject to recall and you can continue to use your cooker as per the instructions for use provided with the appliance.
Thanks, Sally Swift
I checked the Swift website yesterday and today after they said there would be an update on the situation on 20th July . As usual nothing forthcoming, the silence is deafening
Have a look today a notice was posted on the 21st July
Hi Harry Fleetwood,
We are taking every step possible to ensure the safety of all Swift Appliance Group customers. While this may take some time, we appreciate your patience and cooperation at this time.
In the meantime, for the most up-to-date information, please visit our website (https://swiftappliancegroup.com.au/), and register your details on the Swift Appliances Group Gas Cooker Recall Register.
We also have a list of approved Swift Service Agents available on our website (https://swiftappliancegroup.com.au/gas-cooker-recall-register/), who can inspect, repair (where necessary) and deem your stove to be safe to be used for its intended purpose.
If you have additional questions please contact Swift Appliance Group via phone at 0412821912 (Monday to Thursday 8am to 4.30pm and Friday 8am to 1.30pm) or via email at swiftrecall@outlook.com.
Thanks, Sally Swift